FAQs

Paw Maids

F.A.Q & Policies

BOOKING

Schedule all services by booking online. Prior to Booking any services, we must conduct a MEET & GREET with you and your pet companions. If you have any questions please email info@pawmaids.com.

Office hours are M-F 8am-6pm. We will respond within 24-72hrs. 

Returning customers: Please limit Calls/Text to EMERGENCIES ONLY.

KEYS

  1. Paw Maids is able to keep/store your key on file (MUST provide copies during MEET & GREET) or

  2. Customer provides a lock box at residence that contains the key and provides Paw Maids with the code or

  3. Paw Maids does have a drop off location which can be provided. Keys must be dropped off 24hrs before visit.

  4. Your key may be picked up by Paw Maids at your residence (for an additional $25 fee).

PAYMENT

METHODS: We accept all major CC’s (VISA, MC & AMEX) in addition to PAYPAL. TIPS are appreciated, but not required.

OTHER FEES

HOLIDAYS: All holidays are an additional $20 per visit. 

HOLIDAY CANCELLATION FEE: Any holiday booking cancelled 48 hours prior to the holiday will be refunded. Cancellations done 48 hours (or less) are non-refundable. 

LAST MINUTE BOOKING FEE: Any booking request for sooner than 72hrs must be pre-approved. Please email info@pawmaids.com first.  

CANCELLATION FEE: Any booking cancelled sooner that 48hrs prior is non-refundable. 

Why we have these fees? Schedules are pre-planned every 72hrs, any changes affecting our schedule cannot be recuperated on such short notice. 

SUPPLIES

Please provide an appropriate amount of supplies for your visits (trash bags, food, cat litter, cleaning supplies, treats, etc.). This maximizes the amount of quality time spent with your pet. Paw Maids does not provide any supplies. Should our visit require Paw Maids to replenish supplies, customer is liable for cost and time expenses. 

SAFETY

For our safety and your ‘piece of mind’ if a caregiver is bitten and feels unsafe with your pet, you will be notified immediately and services must be discontinued.  Paw Maids sitters are not vets, physicians, zoologist or wildlife biologist… WE ARE ANIMAL LOVERS and FUR-Parents, just like you; we promise to provide ONLY THE BEST care and friendship.